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If you are asking about any of the subjects below, then please keep reading before submitting a message.

  • How long till my order ships out?
    Usually, you can expect your order to ship out within 1-2 business days from the date of purchase. During sales or holiday seasons, shipping speeds can be delayed past the stated ones.
  • How long till I get my order?
    Depending on the shipping method used, it can take up to 10 business days for U.S. customers to receive their package. International orders can take up to 20-25 business days to arrive. Read more here. Please check our International retailers here for faster and cheaper shipping.
  • Why didn't I receive my tracking info?
    As soon as your order ships out, you should get an email with the tracking link. If you do not see an email, please check your spam folder before contacting us.
  • My tracking link has been stuck at Pre-shipment for days. Is this normal?
    Don't worry, your order is still very likely fine, but it may take up to 5-7 business days for the tracking to update. Read more here