Shipping / Returns / Exchanges

For information regarding shipping statuses, please visit:
https://faq.usps.com/s/article/Where-is-my-package

 

What is the difference between Priority and First Class?
Priority includes international tracking numbers and lost mail/package insurance, and is usually a little more expensive.

First Class only has a tracking number within the US and has no insurance on lost or stolen mail/packages. This option is usually the cheapest option.

 

What are your shipping rates?

  • First Class (3-7 days*)
  • Priority Mail (2-6 days*)
    *Note: Order processing time not included. During sales or peak seasons (such as Black Friday), shipping speeds can be delayed past the stated ones. Please note that the shipping speed is only an estimate, we do not have control of any carrier-related delays.

We ship all items out within 1-2 days depending on when you've placed your order. Your order will need to be processed and scanned by USPS before the tracking number is active. Once your tracking number is active, the estimated shipping time is now in affect. 

 

My tracking link has been stuck on "Label Created" for a while. What does it mean?
We've seen this happen to customers who choose the standard shipping method at checkout. Don't worry, though, as it doesn't mean your package is not on its way. What this means is, the USPS tracking may not show early movement until it gets to the final stages.

  

My tracking number shows it's still in transit after a long time
If you checked out with First Class Mail/Package, the tracking number provided will only track orders within the US. International orders will show that the package is still in transit along with the last scanned location in the US. You will need to call your local post office and give them the tracking number and see if they can track it.

 

I think my package is lost. What do I do?
If you think your package is lost and your local post office has no information about your package, you can contact us through our contact page. If you checked out with First Class Mail/Package, there is no insurance on your package. If you checked out with Priority Mail/Package, your package is insured and we will handle it immediately on our end.

 

My package says "Delivered" but it's missing.

  • USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
  • Contact your local post office. Make sure to call your LOCAL POST OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information

 

Do you ship internationally?
Yes, we ship all over the world. Make sure you enter the correct address as this will ensure that you will receive your mail/packages.

 

How much is it to ship to my country?
Once you run through the checkout system, enter your address and continue to the next page. It will show you the shipping cost based on your address before you enter payment. Typically international orders are anywhere from $5 - $40 depending on your shipping option and location.

 

Who is responsible for VAT/Custom fees?
All international orders will be your responsibility as far as VAT / Customs fees. Not all mail/packages will have to go through this process and there is no way to tell which ones will be held up at customs. 

 

Can Return or Exchange my items?
We accept returns and exchanges as long the item is in new condition. Open boxes are fine, but any signs of use will not be accepted.

To move forward with a return or exchange, please contact us through the contact page to start the return/exchange process. BE SURE TO INCLUDE YOUR ORDER NUMBER for faster service.