I bought something and I no longer need it anymore. Can I return or exchange it?
Unfortunately, no. All sales are final unless the item arrived damaged.
I got my item, but it arrived damaged.
If you got a damaged item, use the contact page or email us at email@example.com, and tell us what happened. Please make sure to include your order number so we can find your order and send out a replacement.
What is the difference between Priority and First Class?
Priority includes international tracking numbers and lost mail/package insurance, and is usually a little more expensive.
First Class only has a tracking number within the US and has no insurance on lost or stolen mail/packages. This option is usually the cheapest option.
Do you ship internationally?
Yes, we ship all over the world. Make sure you enter the correct address as this will ensure that you will receive your mail/packages.
How much is it to ship to my country?
Once you run through the checkout system, enter your address and continue to the next page. It will show you the shipping cost based on your address before you enter payment. Typically international orders are anywhere from $5 - $40 depending on your shipping option and location.
Who is responsible for VAT/Custom fees?
All international orders will be your responsibility as far as VAT / Customs fees. Not all mail/packages will have to go through this process and there is no way to tell which ones will be held up at customs.
My tracking number shows it's still in transit after a long time
If you checked out with First Class Mail/Package, the tracking number provided will only track orders within the US. International orders will show that the package is still in transit along with the last scanned location in the US. You will need to call your local post office and give them the tracking number and see if there's something they can do about it.
I think my package is lost. What do I do?
If you think your package is lost and your local post office has no information about your package, you can contact us at firstname.lastname@example.org. If you checked out with First Class Mail/Package, there is no insurance on your package. If you checked out with Priority Mail/Package, your package is insured and we will handle it immediately on our end.